New, unique telecoms and data solutions service provides total hands-on management services for Northants organisations

Release issued: 19th June 2002

A new Northamptonshire-based company is offering its customers a unique and comprehensive telecoms and data service for Northamptonshire organisations. Completely independent of any equipment manufacturer, Information Converged Technologies Ltd (ICT) aims to develop and deliver a very wide range of communications solutions for any size of company or organisation, with exceptionally high levels of expertise and ongoing personalised support.

Unlike most resellers in the communications business, who may be restricted to offering products from only two or three manufacturers, ICT is maintaining complete supplier independence, sourcing the most suitable equipment from any of at least ten leading suppliers. This means that it can deliver and support comms solutions, from the simplest switch to a highly complex call centre or contact centre system with email, web and web chat integration, on virtually any telephone platform. It will also integrate new applications into legacy equipment where appropriate, and maintain complete systems at competitive prices including BT equipment.

Justin Blaine, founder and director of ICT, has worked with major manufacturers and resellers in the telecoms industry for eleven years, achieving considerable success.

"There's an unfortunate trend in the telecoms industry towards trying to make the customer fit the solution," he says. "We aim to reverse this, and also to reverse the 'sell and run' mentality which is endemic in this industry."

“I’ve met so many frustrated IT managers who say that their telecoms supplier just doesn't care once their equipment is installed and paid for," Blaine continues. "This will never happen with ICT, because our primary focus is on account management. Customers need a supplier they can rely on - we believe that a problem isn't something to run away from, it’s the chance to make future sales. Training, technical support, maintenance, equipment moves and upgrades, independent evaluations of new technologies, third-party management services - whether the customer is big or small, and whatever he needs, we'll always be there when he needs us."